Last updated: 2 October 2026
This Refund Policy explains when and how refunds are issued for purchases made on https://beautyandluxuryshop.com/.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Order cancelled before shipment
- Product returned and approved under our Return Policy
- Product delivered is defective, damaged, expired, or incorrect
- Refund is required under applicable Bangladeshi consumer protection law
Refunds are not guaranteed in cases that do not meet these conditions.
2. Non-Refundable Situations
Refunds will generally not be provided in the following cases, unless legally required:
- Products returned without approval
- Products that are opened, used, or tampered with (except where defective)
- Customer refusal of delivery without valid reason
- Minor packaging variations that do not affect product quality or safety
3. Refund Approval Process
- Refund requests must be submitted by emailing support@beautyandluxuryshop.com.
- Customers must provide order details and supporting evidence where applicable.
- Refunds are issued only after verification and approval.
4. Refund Method
- Refunds are processed using the original payment method whenever possible.
- For Cash on Delivery (COD) orders, refunds may be issued via bank transfer, mobile financial services, or other agreed methods.
- Any transaction or gateway fees charged by payment providers may be deducted where permitted by law.
5. Refund Timeline
- Approved refunds are processed within 7–10 business days after approval.
- Actual crediting time may vary depending on the bank or payment provider.
- Delivery charges are non-refundable unless the refund is due to our error or a legal requirement.
6. Partial Refunds
Partial refunds may be issued in situations such as:
- Returned items from a multi-item order
- Promotional or discounted items where only part of the order qualifies for refund
- Shipping fees deducted for customer-initiated returns, where allowed by law
7. Consumer Rights
Nothing in this policy limits or excludes consumer rights guaranteed under the Consumer Rights Protection Act, 2009 (Bangladesh). Customers are entitled to remedies for unsafe, defective, expired, or misrepresented products.
8. Policy Abuse
We reserve the right to deny refunds or restrict accounts that repeatedly misuse refund requests, to the extent permitted by law.
9. Contact Information
For refund-related inquiries, contact:
Email: support@beautyandluxuryshop.com
Website: https://beautyandluxuryshop.com/
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